Privacy Policy

Last Updated: March 25, 2026

At LifeMed Clinic, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information whether you are booking a massage, joining our support group, or jumping rope with us on Wednesdays.

1. Information We Collect

We collect information that helps us provide a safe and personalized experience:

  • Personal Identifiers: Name, email address, phone number, and mailing address.

  • Health Information: For Massage Therapy and clinical services, we collect health history, injury records, and contraindications to ensure your safety.

  • Payment Data: Credit card or billing information (processed through secure, third-party payment processors).

  • Event Participation: Information regarding your attendance at the Lifestyle Support Group or Wednesday Jump Rope sessions.

2. How We Use Your Information

We use your data to:

  • Schedule and confirm your massage appointments.

  • Send reminders for community events or clinic updates.

  • Ensure our health experts can provide safe, tailored care during sessions.

  • Process payments and prevent fraudulent transactions.

3. Protection of Clinical Records (HIPAA Compliance)

As a wellness clinic, we take your medical privacy seriously.

  • Your Massage Intake Forms and clinical notes are stored on secure, encrypted platforms.

  • We do not share your health information with third parties (like marketers or other patients) without your explicit written consent, except as required by law.

4. Public vs. Private Information

  • Private: Your clinical records, massage history, and payment details.

  • Public/Semi-Public: By joining the Lifestyle Support Group or Wednesday Jump Rope, you acknowledge that any information you share verbally in these group settings is not confidential and is accessible to other participants.

5. Data Sharing & Third Parties

We do not sell your personal data. We only share information with trusted partners who help us run our business (e.g., booking software like Jane App or Mindbody, and email platforms like Mailchimp). These partners are also required to keep your data secure.

6. Cookies and Website Tracking

Our website uses "cookies" to improve your browsing experience and analyze site traffic. You can choose to disable cookies in your browser settings, though some features of our booking site may not function properly as a result.

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct or delete your personal information (subject to medical record retention laws).

  • Opt-out of marketing emails at any time by clicking "Unsubscribe."

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: LifeMed Clinic 127 Jordan Drive, Suite 101, Chattanooga, TN 37421